Three user calls, one question each
Three thirty-minute calls in a week
- Kind
- Worksheet
- Time
- Three thirty-minute calls in a week
- Best for
- When users have started behaving differently from what your model predicted, or when the analytics will not tell you why.
The prompt
Pick three users who matter and ask each of them one specific question that would change a decision you are about to make. Not a survey. A real conversation. Take notes.
Three thirty-minute calls in a weekDownload PDF
Notes
Pick three users who matter and ask each of them one specific question that would change a decision you are about to make. Not a survey. A real conversation. Take notes.
If something feels off, start there.
Tell me what's going on and what a good outcome would look like. A short email is enough — I read every one and reply within two working days.